Refund Policy
Thank you for choosing MonstarBill for your financial needs. We strive to provide you with the best service possible. Please review the following refund policy carefully:
Eligibility for Refund:
- To be eligible for a refund, the subscription must be unused, and you must request the refund within 3 days of the initial purchase[1] .
- The subscription must be in the same condition as when you purchased it and must not have been used to access premium features or content.
- Refunds will not be provided for subscriptions that have been used or are past the 3-day refund period.
- Requests for refunds due to a change of mind will not be deemed eligible under any circumstances.
Refund Process:
- To request a refund, please contact our customer support team at support-monstarbill@monstarsuite.com or 09613652562 and provide your account details and reason for the refund request.
- Our team will review your request and notify you of the approval or rejection of your refund within 10 business days.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 working days.[2]
Late or Missing Refunds:
- If the refund is still not reflected, please contact your card issuer bank or mobile financial service provider (MFS) for further assistance.
- If you have completed these steps and still have not received your refund, please reach out to us at support-monstarbill@monstarsuite.com or 09613652562 for further assistance.
Changes to this Refund Policy:
- MonstarBill reserves the right to modify this refund policy at any time without prior notice.
- Any changes or clarifications to the policy will be effective immediately upon posting on our website.
- By continuing to use MonstarBill services after any changes to the refund policy, you agree to and accept the updated terms.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. Thank you for choosing MonstarBill for your financial management needs.
